Edition 4 – Not understanding the implications of the commercial model
In an ideal world, every IT contract would be simple and concise, and every customer would have a clear understanding of the commercial terms and how they apply in practice to their project or organisation.
Unfortunately, there is no getting around the fact that IT contracts are often complex, dense texts with a mosaic of defined terms and legalese. This isn't necessarily because lawyers want to make life difficult for anyone – rather it is a sign that Tech Projects and the underlying software products can be complex or have complex pricing and use arrangements.
Understanding the commercial model behind enterprise licencing terms and design solutions is fundamental to negotiating agreements that adequately protect customers when projects go bad.