The leading consumer protection practice in Australia
We offer unparalleled expertise in all aspects of consumer protection law in Australia. Our subject matter specialists work closely with you to assess consumer protection risks and develop commercial solutions to address them.
We know that your consumers are your best advocates and act to protect your valuable brands in their eyes. Our expertise spans the full range of consumer matters, from developing your product and go-to-market strategies to preparing contractual terms, resolving customer and regulator complaints and conducting national and worldwide product recalls.
We are recognised experts in advertising and marketing claims, acting for leading Australian and international brands on their strategic marketing campaigns and advising on contracts with media and advertising agencies. We are the firm clients turn to when faced with a regulatory investigation or litigation on consumer law matters by the Australian Competition and Consumer Commission (ACCC), Australian Communications and Media Authority (ACMA), Australian Energy Regulator (AER) and the Advertising Standards Board, as well as in private litigation commenced by our clients or their competitors.
We offer bespoke in-house training sessions on the legal issues associated with consumer law. We also help you to develop and implement policies aimed at developing a culture of compliance within your wider business.
Our experience extends across sectors and into industry and consumer specific regulation for the retail energy, telecommunications and financial services sector. We can assist clients with advertising codes including the Therapeutic Goods Advertising Code, the Australian Association of National Advertisers (AANA) Code of Ethics, the AANA Food and Beverages Code and Alcohol Beverages Advertising Code, and codes on marketing to children.
Our client portfolio includes those in the health, energy, technology, telecommunications, travel, financial services, manufacturing and food industries to name just a few.
Our expertise includes advising on:
- Advertising, marketing campaigns and sales practices
- Unfair terms in contracts
- Sponsorship and media agreements
- Social media strategies
- Brand licensing
- Misleading or unconscionable conduct
- Consumer guarantees
- Product recalls and product liability
- Trade promotions and competitions
- Product, distribution and pricing strategies
- Regulatory investigations
- Commencing or defending consumer law claims, including urgent interlocutory matters brought by competitors or regulators
- Privacy, spam compliance and customer data
- Compliance programs and training.